Before making an appointment, we ask that you review our general policies and terms regarding no-shows and late cancellations. You must accept these during the booking process.
But, optionally, you can review them here before proceeding.
Policies and Terms of Service
The following are the current policies and terms of service affecting your use of our services and the online scheduling system:
Generally, a full refund/credit is available up to 18 hours before your appointment should you need to cancel.
Before this time, you can easily cancel or reschedule an appointment yourself using the convenient links on your confirmation and reminder emails.
Online cancellation is not available inside the 18 hour time window. Please send a request for late-cancellation to:
Clients may opt to re-schedule their appointment instead of canceling. However, the late cancellation fee for the original appointment still applies. The exception to this is SAME-DAY re-scheduling for CHIROPRACTIC or FOOT LEVELERS services. (See "SAME-DAY APPOINTMENTS and RE-SCHEDULING" below)
We also have a 'No-Parking' policy for our scheduling system. 'Parking' is when a client makes an appointment for one time, and also a seperate appointment for a later time... They park in the later time "just in case" they cannot make the first one. Obviously, we cannot permit this.
For cancellations made less than 18 hours before appointment time; The following charges will apply...
¥3500 for chiropractic services
¥4500 for TRADITIONAL acupuncture services (Incl. Acupuncture and Essentials)
50% for all other services
For prepaid appointments, the balance will be refunded online. You will receive email notice of the refunded amount. All others will have the amount added to their 'account' and must clear the balance at their next visit or in some cases, prior to being permitted to book new appointments.
NO CREDITS will be offered in the event of no-shows. ('no-show' is when a client neither contacts us in-time to attempt late-cancellation AND, does not show for the scheduled appointment)
Late-Shows MAY be seen (at the discretion of the provider) IF sufficient time remains to satisfactorily complete the service in the time frame available. (Generally, more than 15-minutes late will be deemed a No-Show)
Please contact us (to late-cancel) by email. If we can help, we will be glad to do so.
When using a certificate or pre-paid code to pay for a service, a no-show for the appointment results in the use of the credit from the certificate or code used.
No-shows which were NOT pre-paid at the time of scheduling: A charge equal to the scheduled fee(s) will either be noted on your account or charged to your registered payment method.
Outstanding charges must be cleared before any further services are scheduled. The account will be blocked from scheduling services until admin releases the lockout.
SAME-DAY APPOINTMENTS and RE-SCHEDULING:
Clients are welcome to make appointments on the same day the service is offered with as little as one-hour prior notice. However, SAME-DAY appointments MAY NOT be canceled online. Therefore, please select your appointment times carefully as the above policies will apply.
We reserve the right to cancel appointments on short notice due to illness, accident or dangerous conditions, (i.e. tropical storm or typhoon conditions). If an appointment must be canceled due to such exigent circumstances, we will offer either a full refund OR the client may reschedule to another day/time. Clients may easily reschedule such appointments, either by using the link on the confirmation email message or, if within the 18 hour window, by contacting Okinawa Chiropractic Center via email.
Clients indicate acceptance of these terms, when making each appointment online, by checking a box on the confirmation screen. We cannot service any appointments from those who do not/cannot accept these terms.
What can we do about protecting our clients and ourselves?
What We Are Doing
The 2019-20 outbreak of nCOVID/nCORVID-SARS has taken the entire world by surprise. It seems that every day brings us new information and novel measures to prevent spread.
At OCC, we have always employed methods which diminish the chances of cross-infection. Yet, to many, these usual and customary methods may seem suddenly inadequate in the face of 'Social Distancing' guidelines and a highly communicable outbreak. And, while we cannot guarantee that it will never happen; We have taken every reasonable step to help prevent cross-contamination.
Shortly after the discovery of several local cases of 'nCOVID-19', we implemented enhanced measures to increase distancing (by time) and sanitation measures in our offices.
Therefore, we have taken it upon ourselves to enact additional measures which seek to ensure client separation and enhance our own sanitation practices. These include more frequent hand washing, use of sanitizer gel, and more deeply clearing contact surfaces between clients.
Until further notice, all chiropractic appointments will be scheduled in thirty-minute blocks. This is to provide more than adequate time for the service, checkout and the extra time required for "clearing" the office before the next client arrives.
"Clearing" consists of the usual act of sanitizing contact surfaces, allowing ample time for re-ionizing of the air as well as other measures to provide a safe and clean atmosphere for our clients.
To assist us in maintaining a safe and peaceful environment for all of our clients, we ask that you follow some very simple-but-vastly-important guidelines and modified practices:
Clients are asked to 'Come Alone'. Please do not enter the clinic unless you actually have an appointment. Family and friends are asked to wait outside.
Please do not enter the clinic more than two-or-three minutes prior to your appointment time. We need to ensure as much as possible that clients do not 'bump against' one another.
If you are not feeling well, especially if you have symptoms of fever, chills, or persistent sneeze or coughing... DO NOT enter the clinic under ANY circumstances. We cannot assist with these health issues and are NOT equipped to in any event.
If you are paying by credit or debit card, you will be asked to 'dip' your own card. We will no longer touch client cards ourselves. For added safety and convenience, it is suggested to prepay for your appointment using the online system.
All linens used at OCC are and have ALWAYS been, washed in anti-microbial solutions and GAS-HEAT dried at HIGH temperatures.
Cash payment is still accepted and appreciated. Understand that any change will be returned from the general till. We don't know how to safely sanitize currency notes.
Due to the current situation, the practice of 'social manners' is evolving at a record pace. So, to make our clients more comfortable, staff will likely be wearing masks to minimize vapor transfer. Additionally, many may find the lowered office temperature slightly uncomfortable. The drier air produced by air conditioning also helps prevent the spread. Also, this ensures that the built-in ionizer is operating at all times.
If, in your opinion, you find these measures to be inadequate; Please consider postponing your appointment until after the current crisis has passed. If you have any questions regarding this policy or any of our services, please use the contact form available HERE.